CRM train is coming

Posted on Thursday 22 June 2006

Big meetings today. Working to set up a new CRM system. Planning to center our Website and company wide sales and service strategies around this platform. Many have tried and failed. Anticipating tough decisions and battles over turf. Changing behavior can be a bitch!

But we’ve got a solid vision and we’ve got faith. I just wish I could fast forward 6 months, and then 2 years, to see how this all turns out.


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